Workmanship Guarantee

A Guarantee Is Only Worth Its Exclusions

Every garage door company in Orange County says it guarantees its work. The sentence is free. What separates one guarantee from another is the list of situations it quietly does not apply to, and that list lives in the small print nobody reads at half past eleven at night.

So here is ours, in plain language, along with the exclusion we deliberately do not have.

The Exclusion We Do Not Have

There is no clause about the time of day. Work carried out after hours is covered on exactly the same terms as work carried out on a Tuesday morning. No shorter period, no reduced scope, no wording about emergency conditions.

We are specific about this because the opposite exists. If you find a company whose terms shorten the cover on out of hours work, read that as a written admission that its night work is not as good as its day work. They have told you. Most people never look.

What Is Covered

Our labour. If a part we fitted comes loose, was set wrong, or was sized wrong, we come back and put it right at no charge. That includes spring tension that was not wound correctly, drums that were not timed together, opener force settings that were left too high, and photo eyes that were not properly aligned.

Balance. If the door does not hold at waist height when lifted by hand within the guarantee period, and nothing has been changed since we left, that is on us. Balance is the single measure of whether the spring was right, so we stake the guarantee on it rather than on vaguer language.

Parts, to the manufacturer’s term. Springs, cables, rollers, hinges and openers carry their maker’s warranty and we handle that claim for you rather than handing you a phone number. A standard spring is normally rated to around 10,000 cycles and a high cycle spring to about 25,000, and we write on the invoice which one went on so there is never an argument about what you paid for.

The record. Wire size, inside diameter, spring length, drum number and opener model all get written down. Five years from now, whoever works on that door can see what is up there without guessing. That is part of the guarantee too, because an undocumented repair is very hard to stand behind.

What Is Not Covered, Honestly

Rust and corrosion on parts we did not supply. Near the water this matters more than it does inland, and we will point out corroding hardware on a visit, but we cannot guarantee steel that was already pitting before we arrived.

Damage from running the door on a broken spring. If a spring goes and the opener keeps being asked to lift the full weight of the door, the gear or the board usually pays for it. That is why we say stop pressing the button.

Vehicle impact, storm damage, and anything somebody else has adjusted after we left. Also normal wear, meaning a spring that reaches the end of its rated cycles has done its job rather than failed.

Why This Page Exists

Because the guarantee is the only part of the transaction you cannot inspect on the night. You can see whether the door goes up. You cannot see whether the spring is the right one, whether the balance test was run, or what the paperwork will say when you need it.

The point of publishing the terms is so you can compare them against whoever else you call, at a calmer moment than the one you were in when the door broke.

Call (657) 565-8076 with a question about a job we have done, or with somebody else’s terms in your hand and a query about what they mean.